福利片国产 Process Improvement
What is a Process Improvement Team?
A Process Improvement Team is a cross-functional group of individuals responsible for evaluating, redesigning, and optimizing business processes to improve efficiency, effectiveness, service quality, compliance, and customer satisfaction. The team works collaboratively with stakeholders to identify challenges, analyze current workflows, eliminate waste and inefficiencies, and implement sustainable solutions that support organizational goals.
Mission Statement
To empower the organization through continuous improvement by simplifying processes, eliminating barriers, enhancing service delivery, and creating efficient, sustainable solutions that enable students, faculty, staff, and stakeholders to succeed
Key Responsibilities
- Empower teams.
- Document and analyze current ("As-Is") processes.
- Identify process gaps, bottlenecks, risks, and opportunities for improvement.
- Facilitate process mapping, root cause analysis, and solution design.
- Develop future-state ("To-Be") processes aligned with organizational objectives.
- Lead or support implementation of process improvements and change management activities.
- Promote continuous improvement methodologies and best practices across the organization.
- Collaborate with departments to ensure process standardization, compliance, and operational excellence.
Interested in Serving on a Project Team? E-mail: processimprovement@memphis.edu
Active Projects: (with start dates)
- Fixed Assets Equipment Tagging
- Capital Plant Project Process Review (December 2025)
- Review B&F PDF forms - updates relating to Oracle (February 2026)
- Softdocs Projects - Review for Oracle Implemetation
- Security Request for Banner & Third Party Access - P132 (April 2026)
Completed Projects: (sorted by completion date)
- Oracle ERP/HCM Implementation (December 2023 - golive January 2026)
- Slate Project Support
- Hiring Foreign Nationals (J1, H1B and/or EB2) CANCELLED
- Graduate Assistance Health Insurance - P131 (February 2024)
- Employee Indebtedness to the 福利片国产 Process - P130
Phase I Indebtedness Payroll Deducted completed (January 2024)
Phase II Employee Premium Due Process completed (February 2024) - Graduate School Softdoc Forms - P129 (June 2023)
- Banner / Edison Reconciliation Process - P128 (May 2023)
- New Fee Request Process - P127 (April 2023)
- GA eContract Updates for Pool Positions - P126 (April 2023)
- Chrome River Fiscal Year End Processing - P125 (Apri 2023)
- Access Control Annual Audit - P124 (April 2023)
- Chrome River Athletic Travel Cards - P123 (January 2023)
- USBS JV Automation Process - P122 (January 2023)
- Labor/Salary Re-distribution w/Banner SSB - P121 (January 2023)
- Banner Effort Certification Implementation - P120 (January 2023)
- Graduate Transcript Process - P119 (October 2022)
- Academic Business Officers - Provost Org Access - P118 (September 2022)
- Student/Temporary Work Categories - P117 (August 2022)
- Chrome River - Go Live Preparedness - P116 (June 2022)
- Graduate Assistant eContract Redesign - P115 (June 2021)
- Access Control - 2022 Annual Audit & Non-Compliance Reporting - P114 (May 2022)
- Dual Services Agreements - P113 (May 2022)
- Softdocs - Cares Conditional - P112 (April 2022)
- Softdocs - Implementation - P111 (November 2021)
- Graduate Transcript Submission - P110 (October 2021)
- Softdocs Implementation - P109 (December 2021)
- COVID-19 Communication Preparedness - P108 (September 2021)
- Access Control - Lambuth - P107 (August 2021)
- Student Worker Job Posting/Applying - P106 (August 2021)
- Graduate Students Departmental Scholarships - P105 (July 2021)
- Research Participants Payments Options - P104 (June 2021)
- Access Control - Main Campus Annual Inventory Audit - P103 (May 2021)
- Temporary Employment Appointment Process (eContract) - P102 (April 2021)
- Chrome River Encumbrances, Load to Banner - P101 (February 2021)
- Strata Student Report Review - P100 (December 2020)
- Financial Aid Verification Process - P099 (December 2020)
- Foreign Language Retroactive Credit - P098 (October 2021)
- Student Non-Wage Payments (Scholarships/Stipends) DocuSign - P097 (October 2020)
- Chrome River Travel & Expense Software Implementation - P096 (August 2020)
- Paper forms converted to DocuSign (Employee Direct Deposit, Travel Advance Request, Travel Card Reimbursement - P095 (August 2020)
- Academic Preparedness Work Groups - P094 (July 2020)
- Honors Course Contract Process - P093 (May 2020)
- International Student Admission Process - P092 (May 2020)
- Faculty Administrative Services & HR Appointment Process Review - P091 (February 2020)
- Student Employment Appointment Process - P090 (December 2019)
- Access Control Annual Audit - P089 (December 2019)
- Travel Policy Review (prepare for Chrome River Implementation) - P088 (August 2019)
- One-Time Pay for Student and Temporary Employees - P087 (June 2019)
- Staff Senate Election Process - P086 (April 2019)
- Review 福利片国产 Benefits and Processing - P085 (January 2019)
- Cayuse to Banner Data Integration - P084 (January 2019)
- Late Add /Late Registration - P083 (December 2018)
- Access Control - Phase V Sub-master request - P082 (December 2018)
- P-Card Campus Wide Roll Out - P081 (November 2018)
- Banner Non-Student Billing Module - P080 (November 2018)
- Research Administration/Grant Accounting - Map Award Processes - P079 (October 2018)
- Academic Program Maintenance - P078 (October 2018)
- Academic Term Delete Process - P077 (October 2018)
- Travel & Reimbursement Process Review - P076 (September 2018)
- Cayuse/Banner Integration Review - P075 (September 2018)
- Procurement Process Flow - Map 'AS IS' - P074 (August 2018)
- Staff Hiring Process Review - P073 (July 2018)
- Access Control Process-Vendors Phase IV- P072 (July 2018)
- Foundation Private Scholarships - P071 (July 2018)
- Campus Access Restrictions - P070 (April 2018)
- Access Control Process - Key Inventory Phase II - P069 (April 2018)
- Staff Senate Election Process- P068 (April 2018)
- Outside Scholarships - P067 (May 2018)
- Credit by Examination - P066 (March 2018)
- SGA (Student Government Association) Travel/Reimbursement - P065 (March 2018)
- Banner Notifications Student Focus Group - P064 (February 2018)
- Uniform Guidance - Micro-purchases - P063 (February 2018)
- Institutional Equity - Mapping Process Title IX - Maxient Implementation - P062 (December 2017)
- Access Control - Request Access (Key, Fobs, Card) Phase I (Physical Plant) - P061 (October 2017)
- Survey Policy Issues - Centralize Assessment & Research Efforts - P060 (Fall 2017)
- Extra Compensation - P059 (June 2017)
- Judicial Process Review - Student Access - P058 (March 2017)
- Student Financial Appeals Phase II - P057 (March 2017)
- International Students (GA) Appointment Process - P056 (March 2017)
- I-9 Process with Shared Services Center - P055 (February 2017)
- Student Financial Appeals Phase I - P054 (December 2016)
- Disability Resource Services - Map Current/Future Process for AIM software implementation - P053 (December 2016)
- Deactivate Finance Orgs - P052 (November 2016)
- Termination of Users' 福利片国产 Resources - P051 (September 2016)
- Employee Education Benefits Phase II/w Shared Serv. Ctr. - P050 (September 2016)
- Mail Services PO Box Rental & Billing Processes - P049 (August 2016)
- Implementation Banner Time Leave Reporting for Faculty - P048 (August 2016)
- Deactivate Finance Orgs - P047 (July 2016)
- International Faculty Appointment Process - P046 (July 2016)
- Employee Education Benefits - P045 (April 2016 )
- Faculty Sick Leave Reporting Analysis - P044 (February 2016)
- Cayuse Software Implementation - Mapping Sponsored Projects Processes - P043 (October 2015)
- Separation & Clearance Electronic Process Phase II - P042 (August 2015)
- Key Control Process (Physical Plant) - P041 (July 2015 Analysis)
- Tigerbuy Process Review - P040 (July 2015)
- Termination of Users' Banner Access - P039 (July 2015)
- GA eContract - Tuition & Fee Waivers - P038 (July 2015)
- Travel w/Shared Services - Campus Roll Out - P037 (July 2015)
- Part-Time Faculty - Follow-up review - P036 (June 2015)
- Temporary Staff Appointments - P035 (December 2014)
- Part-Time Faculty - eContract to EPAFs w/Shared Services - P034 (June 2014)
- GA RCM (Responsibility Center Management Budgeting - P033 (April 2014)
- Facilities Minor Renovations - P032 (March 2014)
- Pre-New Student Orientation Advising Activity/Database - P031 (March 2014)
- English Department Policy & Procedures Handbook Review - P030 (February 2014)
- Telecommunications Monthly Report - Paperless - P029 (Spring 2014)
- Advisor Packet - P028 (September 2013)
- Academic Advising Website Review - P027 (September 2013)
- Advising Load and Effectiveness - P026 (June 2013)
- GA Appointment w/Shared Service Center - P025 (June 2013)
- GA Reporting Team - Argos Tool - P024 (June 2013)
- GA (Graduate Assistant) Appointment - Phase II - P023 (March 2013)
- Scholarship Award Process - P022 (March 2013)
- Employee Separation & Clearance for Shared Services - P021 (February 2013)
- I9's for Shared Services - P020 (January 2013)
- Paper Based Budget Revisions - P019 (January 2013)
- Travel for Shared Service Center - P018 (December 2012)
- Hobson's Retain Message Review - P017 (November 2012)
- Transfer Student Transition - P016 (November 2012)
- 6-Year Cohort Data Analysis for Improvement of Graduation Rates - P015 (October 2012)
- 4-Year Degree Plan Review - P014 (September 2012)
- Intent to Graduate Application - P013 (September 2012)
- Administrative Office Reference Guides -Training Materials (Online repository) - P012 (August 2012)
- Degree Completion- P011 (May 2012)
- Faculty Summer Compensation Phase II - P010 (April 2012)
- Institutional Review Board (IRB) - P009 (March 2012)
- EPAF Revisions / Terminations - P008 (February 2012)
- Student Graduation Checkout / Certification - P007 (February 2012)
- EPAF Notifications - P006 (December 2011)
- Sponsored Internships - P005 (November 2011)
- Part-time Faculty Appointment - P004 (November 2011)
- Part-time Faculty Recruitment & Selection - P003 (October 2011)
- Faculty Summer Compensation - P002 (April 2011)
- Graduate Assistant Appointment Process - P001 (Winter 2010)
Phone: 901.678.2213 | E-mail: processimprovement@memphis.edu
